WE DESIGN CHANGE

Helping clients cut through complexity for better working — and better living.

LEARNING YOUR WAY TO A NEW BUSINESS MODEL

Changing doesn't come from us, it comes from you.

We provide a guiding hand, equip you with the tools to self-evaluate and rethink your organisation, while providing access to excellent resources and specialist affiliates who can assist you further – with this your organisation will be fully prepared to adopt an incremental, test & learn approach; discovery-driven transformation.

Our approach isn’t merely a new set of rote-learned protocols that tell you how to perform better and chase a new set of metrics - it’s a chance to fix problems with technology while exploiting your rich knowledge of customers, broad operational scope and deep talent pools.

SYSTEMS REACT, PEOPLE RETHINK

4 powerful modules, selected individually or embraced as a comprehensive 4-step process — these are the 4 D's.

They might just change your organisation's life.

IN PARTNERSHIP WITH

IN PARTNERSHIP WITH

PROBLEM SPACE - DISCOVER

What exactly is preventing your organisation doing its very best work, and why? Our smart 4T Diagnostic Tool and inclusive, incisive workshop sessions are the perfect place to discover where to start.

  • 4T DIAGNOSTIC TOOL
  • OPERATING MODEL WORKSHOP

PROBLEM SPACE - DEFINE

Making better decisions, faster — sound good? Design Sprint Academy’s proven Problem Framework will help you understand, define and prioritise complex business problems.

  • USER RESEARCH
  • PROBLEM FRAMING WORKSHOP

SOLUTION SPACE - DEVELOP

Know the problems already? Looking for real, tangible solutions? DSA's Design Sprint 3.0. framework is tailor-made for developing solutions to defined challenges or tensions — a human-centred approach to problem-solving and innovation.

  • IN-PERSON OR REMOTE DESIGN SPRINT
  • REPORT & PLAN

SOLUTION SPACE - DELIVER

Projects de-risked, projects delivered. Our carefully chosen pool of affiliate agencies, vendors, consultants and suppliers have specialist knowledge, a knack for collaboration and a track record of implementing the best solutions for you, the right way.

  • 4T AFFILIATE DIRECTORY
  • INTRODUCTION & PROJECT MANAGEMENT

MAKING SENSE OF NOW

4_ttude work intimately with clients – offering analysis, innovation and de-risking strategies in the 4 core domains that are now most in flux.

01.

Managing Data & Technology

Before you invest in a line of code or implement the latest enterprise system, how do you ensure information transparency, data-driven decision making or compliance with numerous data protection regimes?

Problems: Organisations left behind by competitors and at risk of sanctions due to inconsistent data management, uninformed decision making and non-compliance with data protection.

Why: Outdated systems, insufficient training, inexperience and lack of clarity about how to address these myriad issues.

4_ttude offers: Careful analysis, identifying/prioritising key problems, incremental and methodical de-risking through training, consultation with affiliate experts and improvement to infrastructure.

Governance

Workflow

Security

Data Protection

Information

Innovation

02.

The Operating Experience

Where do you regularly need work-arounds? Where do you experience process & procedural tensions or witness misalignment between strategy and structure?

Problems: Pinch-points that become bottlenecks – organisations that become entangled by bureaucratic processes and legacy procedures that no longer function efficiently.

Why: Staff turnover, time constraints, scenarios that are no longer relevant, changing business priorities, financial pressures.

4_ttude offers: OS Canvas Workshop sessions with key people, diagnostic tools, Design Sprint Academy’s problem framing method, pragmatic approaches to familiar problems and real, viable ways forward.

Leadership

Purpose

Structure

Resources

Authority

Strategy

03.

Community & Culture

How do you step away from ‘this is how we’ve always done it’ where failure is often unacceptable, change happens slower than the outside world and opinions matter more than data? How do you develop a culture that embraces new ways of working?


Problems: Close-mindedness to new ideas, attitudes that favour continuity over innovation, decisions made on opinion rather than insight.

Why: Legacy of past successes, lack of clarity on roles and organisational values, specialised knowledge with no cohesion between departments and focuses.

4_ttude offers: Workshop sessions to find consensus, Design Sprint Academy methodology to prototype solutions and clear, quantitative advice on paths ahead.

Purpose

Communication

Compensation

Decision-making

Authority

04.

Product & Service

Why is integrating agility and innovation into your organisation without disrupting your existing business hard? Rigid structures prevent experimentation and inhibit collaboration – good ideas get lost in bureaucracy. Could the answer lie in creating a portfolio of small experiments to learn a lot and win supporters/early adopters?


Problems: Self-imposed limits to growth and winning new business, workflow systems that often prevent the progression of new ideas, lack of audience reach beyond core customer base.


Why: Desire to maintain operational oversight in every area, fear of ‘losing’ core customer demographics, relative success with current strategies.


4_ttude offers: Training and guidance on design-led approaches to innovation, opportunities to run low-risk prototype projects rather than an immediate overhaul, dedicated time and focus to refine the way in which product/service is delivered.

Innovation

Mastery

Culture

Strategy

Communication

Creating change with:

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